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Shipping & Returns

** Please Note:  We do not ship outside of Canada **
  1. Shipping Policies
  2. Refund/Return Policies

We Ship Quick!

Our goal is to get your Christmas orders to you in time for Christmas!  Most orders leave our Oakville, Ontario warehouse within 24 Hours.  All parcels ship by Canada Post. 

You can choose several levels of service at checkout. Delivery time depends on how far you live from Oakville, Ontario (near Toronto). When considering the times quoted below, don't forget to include up to 24 hours for handling time.

  • Free Shipping is Regular/Expedited Parcel = 2-9 Days (GTA and Southern Ontario is usually 1-2 days)
  • Regular/Expedited Parcel = 2-9 Days (GTA and Southern Ontario is usually 1-2 days)
  • Xpresspost = 1-2 Days
  • Priority = 1 Day (guaranteed for major centers only). 

shipping-deadlines-2014.jpg

 

Free Shipping Details

RetroFestive will ship, FOR FREE, any order within Canada with a minimum purchase of $99 before taxes via Expedited Canadian Postal Service. Faster services from Canada Post, including Xpresspost and Priority Mail, are available for a shipping fee. (Our shopping cart offers a handy tool that will calculate estimated shipping charges).

We Ship Quick!

Most orders will leave our warehouse same-day or next-day via Canada Post. Once shipped, your order will take between one to six business days to arrive, depending on how close you live to our warehouse in Oakville, Ontario. (Remote areas may take longer). Express services via Canada Post are available for additional charge.

In some instances when items are thought to be in stock but are not available, you will be notified of the options available to you prior to your order shipping.  Please note we reserve the right not to ship any orders for any reason.  If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

Due to the fact that many orders are gifts, invoices are not included with shipments.

Calculating Shipping Costs

Our website makes it easy to calculate approximate shipping charges before you check out. Simply place the items you like in your virtual shopping cart. Then view the contents of your cart. You will see an area where you can enter your postal code to receive an instant shipping quote, as well as applicable taxes.

Tracking Your Order

Once your purchase has been shipped you will receive via e-mail a tracking number to check the status of your order. You will be able to track the status of your shipment via the Canada Post website using the tracking number provided.

Shipment Receiving Guidelines

When you receive your order in the mail, immediately unpack all contents to ensure that you were shipped the correct items.  If there are any damages or shortages they must be reported immediately (within 24 hours) using our Return Policy.

Warehouse Pickup

To avoid shipping charges, you can choose to pick-up your online order at our warehouse/showroom in Oakville, ON. In November and December, online orders may be picked up 7 days a week, between 9am and 5pm. No appointment necessary.

Please Note: Order Pick Ups are by appointment only during the rest of the year (January through October). Please email or phone us to arrange a day/time to pick up your online order.

Our Address

1100 Invicta Drive, Unit #1, Oakville, Ontario, L6H 2K9.

Leg Lamp Shipping Details

Our full size leg lamps (45” and 50”) are quite large and ship in two big boxes: one box for leg and another box for lampshade.. These items are not eligible for Free Shipping. A surcharge is added, and varies depending on where you live in Canada.

 

Return Policies

Important: We have different return policies for Online Orders VS In-Store Purchases. Details Below.

Online Order Returns

Due to the seasonal nature of our business, RetroFestive has a seven day Return Policy on all products. If you are unsatisfied for any reason, you must contact us within seven days of receiving your order to receive a Return Merchandise Authorizaton Number (RMA). We will issue an exchange or refund once we receive your return at our warehouse. Print your RMA on the box/envelope and mail the items back to us at the address provided. You have a further seven days after receiving your RMA to ship the item back to us in its original condition. Failure to include your RMA on the package may result in signifigant delays in processing your refund, or a refusal of refund.

You are responsible for paying shipping charges for the return shipment. We cannot refund the cost incurred in shipping your original parcel. (This includes our costs incurred in “Free Shipping” orders).

Returned or exchanged merchandise must be unused, unworn and returned in its original packaging in re-sellable condition.

If for some reason you receive a damaged or defective product, we will send you a replacement right away. If you have questions regarding our return policy, we suggest contacting us for clarification before placing your order.

Clothing Returns and Exchanges

If you are returning apparel that does not fit, we will happily exchange it for a new size once we receive your return at our warehouse. We will pay the cost of shipping the replacement to you. Please note that clothing must be unworn, with original tags intact.

Moose Mugs

It doesn't happen often, but occasionally moose mugs can be damaged during shipping. You must notify us within 3 days of receiving your moose mugs if any damage has occurred, in which case we will replace your moose mugs and file a claim with Canada Post.

Return Address

RetroFestive Sales Inc.
1100 Invicta Drive, Unit #1
Oakville, ON L6H 2K9

In-Store Purchase Returns

All purchases at our Oakville Warehouse Store and our Toronto Christmas Market locations are considered Final Sale, with the exception of apparel that does not fit. If you have purchased clothing that does not fit, we are happy to exchange it for a new size until Dec 28, 2014. If you are unable to exchange your item for a size/style you are happy with, we will issue you store credit to be used in the future. You must provide a receipt of purchase, and the tags must still be on the apparel.

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