At the present time, we only ship within Canada to all provinces and territories. We do not ship to the US or other international locations. We are unable to make exceptions.
You CAN make an appointment to pick-up your online order at our warehouse in Oakville, ON.
1100 Invicta Drive, Unit #1, Oakville, Ontario, L6H 2K9.
At RetroFestive.ca, Satisfaction Guaranteed means Satisfaction Guaranteed. We want you to be completely satisfied with your purchase. If for some reason you need to make a return please read and follow our return policy for the corresponding item.
If for any reason you are not satisfied with your full size Leg Lamp, simply contact us via email within 30 days of receipt and request free return-shipping labels. Once we receive your returned order we will apply a credit to your account for the amount of the original order, less the original shipping cost. Items must be returned in original condition. If for some reason you receive a damaged or defective Leg Lamp, we will send you a replacement right away. To return lamps, simply pack them in their original packaging, include a copy of the return form, and attach the return labels to the outside of the boxes and drop them off at your nearest Purlolator depot.
It doesn't happen often, but occasionally moose mugs can be damaged during shipping. You must notify us within 3 days of receiving your moose mugs if any damage has occurred, in which case we will replace your moose mugs and file a claim with Canada Post.
If for any reason you are not satisfied with a product purchase from our website, simply return them to their original packaging and mail the items back to us at the address provided below with a copy of the return form. Once we receive your returned order we will apply a credit to your account for the amount of the original order, less the original shipping cost. If for some reason you receive a damaged or defective product, we will send you a replacement right away. Items must be returned in original condition. If you have any questions regarding our return policy please do not hesitate to contact us.
All returns and/or exchanges must include a completed Return Form. Failure to include the Return Form, or not filling it out correctly, may result in signifigant delays in processing your refund. If you are needing to return products in multiple boxes, please include a Return Form in each package.
Return Address and Contact Email:
RetroFestive Sales Inc.
1100 Invicta Drive, Unit #1
Oakville, ON L6H 2K9