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Shipping & Returns

  • All orders ship by Canada Post.
  • Please allow one or two days "handling time". (This is in addition to the shipping estimate quoted by Canada Post when you check out online).
  • If you need it by a very specific date, please contact us to ensure on-time delivery.

Shipping Costs

  • Our website makes it easy to calculate approximate shipping charges before you check out.
  • Simply place the items you like in your virtual shopping cart.
  • Then view the contents of your cart.
  • You will see an area where you can enter your postal code to receive an instant shipping quote, as well as applicable taxes.

International Shipping

We do not ship* to the US or other international locations. At the present time, we only ship within Canada to all provinces and territories.

*EXCEPT FOR HOME ALONE DOVES.  Due to high demand and the small size of our Home Alone Doves, we are able to ship them worldwide.

Warehouse Pickup

You CAN make an appointment to pick-up your online order at our warehouse in Oakville, ON.

Our Address:

1100 Invicta Drive, Unit #1, Oakville, Ontario, L6H 2K9.

  • Simply place the items you want in your virtual shopping cart.
  • When you check out, you will have the option of choosing Free Warehouse Pickup as one of the Shipping Options.
  • Choose Free Warehouse Pickup and include a note in the comments section indicating the day/time you plan to pick up your order.

Leg Lamp Shipping Details

45" and 50" Leg lamps come in two separate boxes -- one box for leg and the other for lampshade
Due to the fact that many orders are gifts, invoices are not included with shipments.

Satisfaction Guaranteed Returns Policy

At RetroFestive.ca, Satisfaction Guaranteed means Satisfaction Guaranteed. We want you to be completely satisfied with your purchase. If for some reason you need to make a return please read and follow our return policy for the corresponding item.

Full Size Leg Lamps:

If for any reason you are not satisfied with your full size Leg Lamp, simply contact us via email within 30 days of receipt and request a return authorization number. Once we receive your returned order we will apply a credit to your account for the amount of the original order, less the original shipping cost. Items must be returned in original condition. If for some reason you receive a damaged or defective Leg Lamp, we will send you a replacement right away.

Moose Mugs:

It doesn't happen often, but occasionally moose mugs can be damaged during shipping. You must notify us within 3 days of receiving your moose mugs if any damage has occurred, in which case we will replace your moose mugs and file a claim with Canada Post.

All Other Items:

If for any reason you are not satisfied with a product purchase from our website, please contact us for a Return Authorization Number. Items must be in their original packaging. Print the Return Authorization Number on the box/envelope and mail the items back to us at the address provided. Once we receive your returned order we will apply a credit to your account for the amount of the original order, less the original shipping cost. If for some reason you receive a damaged or defective product, we will send you a replacement right away. Items must be returned in original condition. If you have any questions regarding our return policy please do not hesitate to contact us.

All returns and/or exchanges must include a Return Authorization Numbe. Failure to include this number may result in signifigant delays in processing your refund, or a refusal of refund.


Return Address and Contact Email:

RetroFestive Sales Inc.
1100 Invicta Drive, Unit #1
Oakville, ON L6H 2K9

sales@retrofestive.ca

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