RetroFestive.ca is a family owned, Canadian company. All of our items are priced in Canadian dollars. We ship everything we carry from our warehouse in Oakville, Ontario (just outside Toronto). Note: We do not offer shipping outside of Canada.
We ship quick, OR you can pick up your online order at our Oakville warehouse. Pick-up times are the same as our store hours.
DELIVERY:
- FREE SHIPPING on orders over $95 to most of Canada. (Some exceptions apply, see below).
We ship daily, year-round via Canada Post and/or local courier companies. Most orders leave our warehouse within one business day. Personalized products take a bit longer. Most parcels are currently being delivered on schedule: 1 or 2 days in Southern Ontario, 3 to 10 days for the rest of Canada. Distant areas in eastern, western or northern Canada may take longer.
PICK-UP: Live near us? Try our Oakville Pick-Up Option. Most orders are ready to be picked up in Oakville within one business day of placing your order. (Please wait for an email advising your pickup is ready before you come). Pick-up times are the same as our store hours.
ORDER CANCELLATIONS: Your order will be finalized and dispatched to our warehouse immediately. Any order that is cancelled after it has been picked and packed is subject to a 15% restocking fee. This includes orders for pick-up at our Oakville warehouse.
How Much is Shipping?
We offer Canada Post Expedited Parcel Service calculated at a discounted rate (based on your location and parcel size).
Due to rising fuel prices, the cost of shipping in Canada has increased dramatically. We are trying to ease the pain by offering a discounted Flat Rate shipping fee for Canada Post Expedited Parcel Service. (Note that in most instances, we are paying MORE than we are charging for shipping).
Shipping Fees (except remote areas)
- FREE – Orders over $95
- $9.50 – Southern Ontario
- $12.50 – Northern Ontario & Quebec
- $14.50 – Rest of Canada
Remote Area Exceptions
Unfortunately, due to the high cost of shipping in select remote areas, we are unable to offer flat rate or free shipping. In these areas, shipping is available at a discounted rate.
These areas include: Yukon, Northwest Territories, Nunavut & the following postal codes.
British Columbia: V0C, V0J, V0T, V0V, V0W, V1G, V1J, V8C, V8G, V8J
Manitoba: R0B, R0L, R8A, R8N, R9A
Alberta: T0A, T0G, T0H, T0P, T8S
Saskatchewan: S0C, S0E, S0J, S0L, S0M, S0N, S0P, S4A, S4H, S9X
Quebec: G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0T, G0V, G0W, G4W, G4X, G5A, G5B, G5H, G5J, G5R, G5T, G7B, G7N, G7P, G8H, G8J, G8K, G8L, G8M, G8N, G8P, J0A, J0K, J0M, J0R, J0T, J0W, J0X, J0Y, J0Z, J1T, J1Z, J3T, J5V, J6E, J8C, J9E, J9L, J9P, J9P, J9T, J9Z
Ontario: P0L, P0T, P0V, P0W, P0X, P0Y, P5N, P8N, P8T, P9A, P9N
Newfoundland & Labrador: A0A, A0K, A0P, A0R, A2V
Nova Scotia: B0E
Free Shipping Details
We're pleased to offer FREE SHIPPING on orders $95+ to most of Canada. (before taxes).
No coupon code required. Some Remote Areas are excluded (described above). This Free Shipping offer is for standard service only (via Canada Post or a regional courier). Faster services including Xpresspost and Priority Mail, are available for a fee. Our shopping cart offers a handy tool that will calculate estimated shipping charges.
More Shipping Details
The below timelines should be used only as a guide, not as a guarantee.
Handling Time: We typically ship within 1 business day of receiving your order. (If you need to receive your parcel by a specific date, please email us to let us know!)
Once shipped, your order will take between one to nine business days to arrive, depending on how close you live to our warehouse in Oakville, Ontario. (Remote areas may take longer). Express services via Canada Post are available for additional charge.
Shipping times for each province are listed next to the map below.
- Regular (Expedited) = Averages 2-9 Days (Depends on your location).
- Express (Xpresspost) = Averages 1-3 Days (Depends on your location). Some areas can take as long as 5 days. Major Centers and provinces closest to Ontario receive faster service than distant provinces. These parcels are usually sent via Canada Post Xpresspost.
- Rush (Priority) = Averages 1-2 Days (For major centers only). These parcels are typically shipped via Canada Post Priority Post.
Most orders are shipped by Canada Post. This map provides estimated delivery time for REGULAR speed parcels:
In some instances when items are thought to be in stock but are not available, you will be notified of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
Due to the fact that many orders are gifts, invoices are not included with shipments.
* We reserve the right to limit quantities. Customers may be limited to a quantity of 3 per item in a 12 month period (unless special permission is obtained in advance). We are not a wholesale site, and we do not support resellers of our merchandise.
Tracking Your Order
Once your purchase has been shipped you will receive via e-mail a tracking number to check the status of your order. You will be able to track the status of your shipment using the tracking link and tracking number provided.
Shipment Receiving Guidelines
When you receive your order in the mail, immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages they must be reported immediately (within 24 hours) using our Return Policy.
Our Address
1100 Invicta Drive, Unit #1, Oakville, Ontario, L6H 2K9.
Return Policies
Important: We have different return policies for Online Orders VS In-Store Purchases. Details Below.
In all cases, CLEARANCE Merchandise marked down 50% or more is Final Sale and not eligible for return.
Online Order Returns
Due to the seasonal nature of our business, RetroFestive has a seven day Return Policy on all products. If you are unsatisfied with your purchase, you must contact us within seven days of receiving your order to receive a Return Merchandise Authorizaton Number (RMA). NOTE: All customized and personalized items, including ornaments, are NOT refundable or returnable.
We will issue an exchange or refund once we receive your return at our warehouse. Print your RMA on the box/envelope and mail the items back to us at the address provided. You have a further seven days after receiving your RMA to ship the item back to us in its original condition. Failure to include your RMA on the package may result in signifigant delays in processing your refund, or a refusal of refund.
Any order that is returned may be subject to a 15% restocking fee, except if an item arrives damaged or when apparel does not fit. This includes orders for pick-up at our Oakville warehouse.
You are responsible for paying shipping charges for the return shipment. We cannot refund the cost incurred in shipping your original parcel. (This includes our costs incurred in “Free Shipping” orders).
Returned or exchanged merchandise must be unused, unworn and returned in its original packaging in re-sellable condition.
If for some reason you receive a damaged or defective product, we will send you a replacement right away. If you have questions regarding our return policy, we suggest contacting us for clarification before placing your order.
Clothing Returns and Exchanges
If you are returning apparel that does not fit, we will happily exchange it for a new size once we receive your return at our warehouse. We will pay the cost of shipping the replacement to you. Please note that clothing must be unworn, with original tags intact.
Personalized Ornaments
All customized and personalized items, including ornaments, are NOT refundable or returnable.
Moose Mugs
It doesn't happen often, but occasionally moose mugs can be damaged during shipping. You must notify us within 3 days of receiving your moose mugs if any damage has occurred, in which case we will replace your moose mugs and file a claim with Canada Post.
Return Address
RetroFestive Sales Inc.
1100 Invicta Drive, Unit #1
Oakville, ON L6H 2K9
In-Store Purchase Returns
All purchases at our Oakville Warehouse Store are considered Final Sale, with the exception of apparel that does not fit. If you have purchased clothing that does not fit, we are happy to exchange it for a new size until Dec 30. If you are unable to exchange your item for a size/style you are happy with, we will issue you store credit to be used in the future. You must provide a receipt of purchase, and the tags must still be on the apparel.